Blog Food & Service

Tuesday November 11, 2014

Is your restaurant authentic or hygienic? Why not both?

Editorship Chicopee Europe

Food safety and the environment

Is your restaurant authentic or hygienic? A recent study by researchers in the US made some surprising findings about what consumers value from restaurants. The study at Stanford Graduate School of Business (http://www.gsb.stanford.edu/news/headlines/glenn-carroll-how-important-is-authenticity), by professor Glenn Carroll, suggests that diners would prioritise the ‘authenticity’ of a dining experience over food safety in some cases.

‘Authenticity’ as it’s referred to in the study refers to apparently long-held culinary practices, often part of a cultural tradition that forms the basis for, say, a popular Thai or Chinese restaurant. Diners value the authentic…

Monday October 20, 2014

Bringing food safety to the community

Editorship Chicopee Europe

Food safety and the environment

Bringing food safety to the communityThe damage that can be done by poor food safety can often be difficult to express in tangible terms. Lost revenues from customers not returning, or the word of mouth impact of negative reviews, are understood. Without proper perspective, however, they risk being treated less seriously than they deserve.
It’s easy, for instance, to think of other factors that may affect the likelihood of a customer not returning, or people not spreading the word about your foodservice business as much as you would like – price, menu…

Thursday September 4, 2014

Staying in control of food safety: lessons from China

Editorship Chicopee Europe

Food safety and the environment

Staying in control of food safety: lessons from ChinaRecent food safety scares among Western chains operating in China provide some salutary lessons for the foodservice industry. Concern about meat handling at a supplier in China has generated significant headlines. The likes of McDonald’s and Yum Brands, which owns the KFC and pizza hut chains, have sought to distance themselves from the supplier in question, Shanghai Husi Food. A Reuters report (http://www.businessinsider.com/r-china-diners-test-mcdonalds-yum-says-food-scare-hurts-kfc-pizza-hut-sales-2014-31) noted that many of the consumers it had spoken to in China would ‘scale back their visits to…

Monday August 11, 2014

Foodservice on the move

Editorship Chicopee Europe

Food safety and the environment

Foodservice on the moveFoodservice businesses come in all shapes and sizes. From fast food chains to family-run eateries, diners to canteens, eat in or take away, people want to eat in many different ways. All foodservice businesses are subject to a broad set of regulations. The particular setup of your foodservice business shouldn’t affect your ability to run a clean, efficient and food-safe kitchen though.
The Institute for Justice in the US recently published a report (http://ij.org/street-eats-safe-eats) claiming that food trucks and carts don’t receive higher numbers of citations for…

Thursday July 3, 2014

The unlikely place that says a lot about your restaurant

Editorship Chicopee Europe

Food safety and the environment

The unlikely place that says a lot about your restaurantWhat do you think is the most representative aspect of your restaurant from a diner’s perspective? A popular or special dish? A characteristic element of the décor that sets the tone of their dining experience? Your front of house staff? The head chef?

What about your restroom?

The message consumers take away about your restaurant could come from a mixture of tone and standard-setting items that you feel best characterise what you offer to diners. Yet one apparently important – even decisive – factor…

Friday May 9, 2014

One way to avoid negative restaurant reviews online

Editorship Chicopee Europe

Food safety and the environment

One way to avoid negative restaurant reviews onlineRestaurant visitors have become critics. Reviewing has been democratised by the development of websites like TripAdvisor, in which anyone can share their views on a place they visit.

The rise of the connected world – symbolised by the now-ubiquitous Android and Apple smartphones – has enabled easy access to such sites, both for posting reviews and using them to decide where to eat. As documented here before, that trend is only going to get more significant as people interact more extensively and frequently with social…

Friday April 11, 2014

Gaming app gets people thinking about cleaning services

Editorship Chicopee Europe

Food safety and the environment

Gaming app gets people thinking about cleaning servicesJanitorial services are vital. They often operate in the background of many businesses and organisations – keeping offices, restaurants, retail outlets, and more clean and tidy. Office workers, for instance, may find they take janitors for granted, realising only when putting in a late shift one evening and overlapping with the start of the daily office clean.

In some ways, this is exactly the kind of inconspicuous service that cleaning firms and staff should hope for. Office employees won’t necessarily notice the janitors until they…

Thursday March 13, 2014

Make hygiene family friendly

Editorship Chicopee Europe

Food safety and the environment

Make hygiene family friendlyMany restaurants nowadays are keen to present themselves as family friendly. Going out for dinner can be an occasion for all the family, with children’s menus and special experiences as part of the dining experiences, from self-service ice cream machines to goodie bags.

One challenge for family friendly restaurants is maintaining hygiene and food safety. Young children are more likely to get messy, of course, which can mean more frequent or intensive cleaning for front of house staff. But there could be another reason to stay alert to hygiene…

Monday February 3, 2014

What are the riskiest foods your restaurant can handle?

Editorship Chicopee Europe

Food safety and the environment

What are the riskiest foods your restaurant can handle?For many cultures worldwide, the holiday season involves family get-togethers and big, home-cooked meals. The image of families gathered round a full table of food and carving a plump Thanksgiving or Christmas turkey is a familiar one, for instance.

This is also a time of year when advertising – often commissioned by government agencies – warns people to defrost food carefully and/or cook it thoroughly.

While warnings about (for instance) salmonella from a poorly defrosted turkey may be well placed – in the UK, December…

Tuesday January 14, 2014

Food safety issues now being snapped and shared

Editorship Chicopee Europe

Food safety and the environment

Food safety issues now being snapped and sharedThis blog has covered the influence of the Internet (http://www.chicopee-europe.com/archives/apps-make-hygiene-information-accessible-on-the-move) on foodservice businesses in the past. Various sites provide a popular venue for diners to share experiences of restaurants, good and bad, and give your business a rating. These accounts and the average ratings generated can give your business a considerable boost – or deter people from even giving your restaurant a try.

Added to that, it is now even easier for consumers to access details of the food safety or hygiene ratings…